Technology and Management Consulting Services
Partner with Innovation
Incident Processing
Software to save you time and empower decisions
Easily record, track & investigate all types of incidents, near-misses and dangerous conditions.
Tailor to your legislation needs then utilise our software to increase your operational effectiveness.
Our software allows you to easily produce appropriate incident reports, ensuring standardised results and process compliance.
Utilise the reporting platform to perform trend analysis for all types of incidents and occurrences.
Platform Features & Benefits
Ensure compliance with legislation, reporting regulations and international standards.
The in-built reporting will be configured to meet your business needs in addition
to industry-specific reporting requirements as well.
Our specialists work with yourselves to ensure the tool is tailored to meet your
geographic-specific regulations, including data protection & IT Security.
Whilst legislation is industry standard, each organisation has it's own individual structures
and business processes, our software is easily configured to meet those needs.
Our solution ensures effective communication of progress for each incident
from start to finish. Workflow is designed to meet the roles and people needs of your
Organisation. Users and Managers will receive automated notifications based on roles,
thus ensuring that those who need to know about an incident are immediately made aware.
Standard rules are available to ensure incomplete tasks result in escalating notifications, the system ensures
that appropriate personnel are made aware when an incident isn’t being handled as expected.
Utilise a single system to eliminate duplicate entries and improve efficiency. Our mobile
friendly solution allows Incident data to be entered from any device whether it is a smart phone, tablet or computer.
Remove errors from collecting data on paper and spreadsheets that will need to be re-input later. All information
is stored in a single place accessible by anyone with the appropriate access.
Our solutions and services are designed so that you spend less time inputting data and resolving incidents start to finish.
Your staff will have more time to focus upon improving organisational results and finances.
Effective solutions reduce the time and resources required to manage incidents and gather the required reporting.
By freeing up time for managers, your organisation can analyse and implement proactive safety measures
to reduce overall incidents.
Platform FUNCTIONALITY
As part of the system you can ensure that the process flow of a task/incident is appropriate to your business roles. Managers can view the status of worklists and notifications ensure task don't remain untreated.
Use system dashboards to see high-level status of all incidents and drill-down into individual incidents for additional details. Kanban reporting and organisation specific metrics and displayed to your needs.
Email notifications are sent at required points in the workflow, additional email notifications for system and service level alerting are set to ensure your operational targets.
The data input forms are designed to only show required fields for the user. The sequence and fields are configured to meet client requirements.
Training and Help advice is always available to clients, we offer 24/7 Support for our clients through online helpdesks and telephone support. We provide guaranteed Service Level Agreements to our clients.
The system ensures that individuals only see information appropriate to their role/level within your organisation. Data is held encrypted in secure datacentres in line with client or data protection needs, installations on client premises are not an issue.
As part of delivering our software we engage with our clients to understand roles and authorisations that they require. We don't expect clients to work around our software and ensure that easy to configure solutions are available.
Automated workflow greatly reduces the time and resources required to manage incidents. When the software solution is adaptable to your workflow needs you see even greater results.
