BCD Consulting

Interactive Communities becoming Safer Communities

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Neighbourhood Manager is an online tool connecting communities to their local Neighbourhood Police Teams.

Using major cloud solutions from leading providers, BCD Consulting have coded & built an online solution which connects end users directly to their community teams.

The system has different administrative groups for ‘Neighbourhood Police Teams’ and ‘Community users’ thus allowing incident and event information to be targeted to the correct audiences.

BCD Consulting

System Features
Using actual system screenshots

DASHCAMS & Mobile Videos

Submitting dashcam and other mobile videos has never been easier as the system automates the entire process.   Users submit incidents by clicking a map location or selecting an address, the system identifies the correct Force and a full workflow incident management tool keeps the user informed through-out the process.

dashcam videos Videos are stored in industry leading datacentres, for any content that is private and/or sensitive there are strict role based controls in place to govern access.

INTERACTIVE & SAFER COMMUNITIES

With 5000 Neighbourhoods nationally users can monitor as many as they desire, receiving tailored Incident & Event notifications.  The system contains 16 User Group levels as standard (Normal/Public, Neighbourhood Watch, Police Team, Regional, National etc.), giving the required seperation as needed.

interactive communities Offering a wide range of features to help Neighbourhood Police Teams to work closely with their communities, from Neighbourhood Calendars, Community Messaging and more.

NEIGHBOURHOOD CALENDARS

Each Neighbourhood has its own Calendar, the community can organise Neighbourhood Watch meetings, review incidents and create many other types of local events.  Should a Neighbourhood be experiencing a spate of anti-social behaviour, then authorised individuals from within the Neighbourhood Police Teams can create Patrols on the calendar to give community reassurance.

calendars It’s easy to see who is registered for events within a community, the attendees can easily be viewed and others can be invited as needed.  If a user wishes to limit the amount of interaction then simple screens allow easy blocking & prevention of invites or notifications as desired, the system also allows users to block communications from other users if required.

EASY & CONFIGURABLE INTERACTION

Users have a simple screen which allows them to select their Neighbourhoods for their 'Home', 'Work' & 'Monitored' locations, they can then swiftly choose their participation levels (i.e. events, alerts etc.).  The system operates through the use of licences, only those with the appropriate licence level can issue updates that can be seen the wider community.

configurable interaction Once the user has setup their Neighbourhoods, the system provides very stylish screens to show Incidents and Events, thus prompting information sharing at a greater level.  The method for sharing information is very simple to understand, only those with the appropriate licence level can issue updates that can be seen the wider community, to which anyone can respond.  Additionally the system provides Live Chat to over 5000 Neighbourhoods (these can be grouped as required).

ISSUE COMMUNITY BULLETINS

Neighbourhood Police Teams can share incidents or communications directly with selected communities.  The system allows bulletins to be sent using templates that arrive in the form of internal emails. The templates are very sophisticated and allow the quick creation of bulletins.

bulletins Incident updates can be provided to the community to stimulate two-way interaction that is near instantaneous.  Its simple and easy for the public to respond privately with information and alerts are timed to expire so they don’t raise unnecessary traffic.

MANAGEMENT REPORTS

The system provides many pre-built sophisticated report layouts, these web reports allow quick and easy analysis of community information and activity.  The screenshots shown below are from the system and only require user data to become active.  The reports are configured to the metrics the client requires to monitor for Audit, Work Status and much more.

reports The system also provides valuable statistics upon usage within Neighbourhoods, showing registration levels and repeated usage, thus providing understanding of user adoption within Neighbourhoods.

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NEIGHBOURHOODS

Using API integrations an up to date list of Neighbourhoods is maintained.  Users can participate in as many as they like.

WORKFLOW

A workflow engine is built around the clients Business Process, capturing the roles and steps involved.

CALENDARS

Neighbourhood Calendars are provided to enable communities to plan and socilise upcoming events.

BULLETINS

The system generates both internal & external emails as informative updates.  Using world leading email solutions to ensure quality.

Reporting

The system provides many pre-built sophisticated report layouts for Audit, Work Status and Trend analysis.

API INTEGRATIONS

The system provides many API integrations to industry leading solutions for Authentication, Maps, Video Storage & Conversion and more.

BCD Consulting

'Minor Incident' Processing
Software to save you time and empower decisions

Easily record, track & investigate all types of incidents, near-misses, anti-social behaviour and dangerous conditions.   Software to allow you to manage minor events directly with your community, receiving instant support and interaction.  Tailor to your legislative needs then utilise our software to increase your local operational effectiveness.

Our software allows you to easily produce appropriate incident reports, ensuring standardised results and process compliance.   Utilise the reporting platform to perform trend analysis for all types of incidents, anti-social behaviour and occurrences.



Platform Features & Benefits


Our solution ensures effective communication of progress for each incident from start to finish.  Workflow is designed to meet the roles and people needs of your Organisation.  Users and Managers will receive automated notifications based on roles, thus ensuring that those who need to know about an incident are immediately made aware.

Standard rules are available to ensure incomplete tasks result in escalating notifications, the system ensures that appropriate personnel are made aware when an incident isn’t being handled as expected.


Utilise a single system to eliminate duplicate entries and improve efficiency.  Our mobile friendly solution allows Incident data to be entered from any device whether it is a smart phone, tablet or computer.

Remove errors from collecting data on paper and spreadsheets that will need to be re-input later.  All information is stored in a single place accessible by anyone with the appropriate access.


Our solutions and services are designed so that you spend less time inputting data and resolving incidents start to finish.  Your staff will have more time to focus upon improving organisational results and finances.

Effective solutions reduce the time and resources required to manage incidents and gather the required reporting.  By freeing up time for managers, your organisation can analyse and implement proactive safety measures to reduce overall incidents.


Ensure compliance with legislation, reporting regulations and international standards.  The in-built reporting will be configured to meet your business needs in addition to industry-specific reporting requirements as well.

Our specialists work with yourselves to ensure the tool is tailored to meet your geographic-specific regulations, including data protection & IT Security.  Whilst legislative requirements are industry standard, each organisation has it's own individual structures and business processes, our software is easily configured to meet those needs.



Platform FUNCTIONALITY

Task Management

As part of the system you can ensure that the process flow of a task/incident is appropriate to your business roles.    Managers can view the status of worklists and notifications to ensure tasks don't remain untreated.

Reports & Dashboards

Use system dashboards to see high-level status of all incidents and drill-down into individual incidents for additional details.   Kanban reporting and organisation specific metrics and displayed to your needs.

Email Notifications

Email notifications are sent at required points in the workflow, additional email notifications for system and service level alerting are set to ensure your operational targets.

Configurable Forms

The data input forms are designed to only show required fields for the user. The sequence and fields are configured to meet client requirements.

Help & Support

Training and Help advice is always available to clients, we offer 24/7 Support for our clients through online helpdesks and telephone support.   We provide guaranteed Service Level Agreements to our clients.

Data Security

The system ensures that individuals only see information appropriate to their role/level within your organisation.    Data is held encrypted in secure datacentres in line with client or data protection needs, installations on client premises are not an issue.

Roles & Authorisations

As part of delivering our software we engage with our clients to understand roles and authorisations that they require.    We don't expect clients to work around our software and ensure that easy to configure solutions are available.

Tailored Workflow

Automated workflow greatly reduces the time and resources required to manage incidents.   When the software solution is adaptable to your workflow needs you see even greater results.

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